Our Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints
Procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 01425 540950

Or write to us at Unit 8d, Kings Farm, Hordle SO41 0HD

(please request proof of receipt if posting)

Or email us  fran@willstoneplumbing.co.uk

We aim to respond within 1 day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannotresolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website Click here some of the images used on this website are stock photos and are used for illustration purposes only

Need further information then please contact us on

01425 540950